Resolve and fix issues
in your operation.
Improve the efficiency
of your business operations.
Protect cash flow
and revenue flow procedures.
Food and drink control
Achieve peak profitability for
food and drink offerings.
Address fraud and theft
in your business.
Find out where the bigger ‘wins’ can be made for your business. Our consultants forensically determine root causes to financial losses and will help you discover new ways to increase profit. Delving deep into the financial and operational running of your business, they will highlight poor performance and give practical advice to:
Identify business areas where a lack of controls may be eroding margin and profit. Our consultants will assess financial and operational procedures in your business, through a process called ‘follow the money’. Their advice will help you plug gaps in your revenue and cash flow, as well as streamline operational aspects, such as stock control, security and other profit protection controls in your operation.
Obtain the evidence you need to confirm suspicions of fraud or theft by your workforce. Our experts know all the tricks in the trade through which staff hide misdemeanours of fraud and theft and will unearth data to help you build your case. Our fraud investigation process can include covert observations, till analysis exercises, reconciling information to CCTV footage and cash and banking record checks.
Get a real picture of site-based vulnerabilities to manage risk more effectively in your business. Our consultants will highlight operational inadequacies and financial gaps in your business, which directly or indirectly impact the success of your food and drink operation. They will help you understand the full spectrum of operational risks and provide practical recommendations to tackle them.
Covert bar surveillance
Find out everything you need to know to address losses in your bars. Our hospitality consultants will monitor employees through undercover observations, much like private detective investigations. They will monitor cash handling, service standards and discipline of bar and wait staff. Our covert surveillance activities are designed to gather evidence of staff theft and other risks to profitability in your bar areas.
Get a full performance review at branch level. Our consultants benchmark operational efficiency standards across your business, analysing processes, procedures, layouts and much more. They will score your field-based business units against each other and evaluate performance against best practice hospitality standards. Receive practical advice to get your operations running as smoothly and profitably as possible.
Food and drink cost control
Improve margins for your food and drink offer. Cost control consultancy projects include detailed analysis of food and drink costs, supplier agreements, stock control management, consumption and wastage. Our consultants will then help you tweak your menus, ordering procedures, service methods and other controls to keep costs minimal and achieve peak profitability for your food and drink offering.
Food waste reduction
Create a realistic food waste reduction plan for your business and address recurring wastage. Our consultants will help your business achieve sustainability goals, as well as demonstrate the added benefit food waste management has on improving margins and overall profits. Get coaching to improve processes such as stock rotation, wastage reporting practices, and more, to address food waste.
Plan a more profitable menu with the help of our consultants. They will show you which menu items drive sales, profits and losses by reconstructing your GP in detail. Evaluating supplier costs, product yield, portion control and much more, our menu planning and menu engineering projects will help you to optimise menu profit margins. Give your menu the overhaul it needs to make more profit for your business.
Maintain control over your business’ cash flow and revenue. Our consultants can do a full cash handling review of your business, analysing your business’ money flow from beginning to end. They can carry out unannounced audits to combat cash handling scams, or simply improve due dilligence of cash and revenue management, introducing reliable cash handling and revenue protection procedures.
Get an accurate count and valuation of all your business assets. Our consultants can complete asset valuations for both scannable and non-barcoded items alike. As industry experts, they can evaluate values and volumes for any specialist product or high value asset, including fixtures and fittings. Useful when buying or selling property, or to outline financial information on assets for investors or key business stakeholders.
Get an accurate inventory catalogue for your stock or products. Ideal for supply chain, warehouses, distribution centres and other storage venues that hold specialist products, especially if that inventory covers products that are spread far and wide geographically. Our consultants can set up any large scale counting job and can use barcode scanners as well as put a price on unscannable products.
Maintain and implement control in your business with effective policies and procedures. Our consultants will help you write and revise policies and procedures to protect your business from internal and external risks that threaten profits. They can fine tune financial policies and operational policies and coach you on the most effective methods of implementation.
Our unique consultation process can include a partially undercover investigation. Discreetly observing staff and monitoring their behaviour and actions can be key to getting to the root of complex operational and financial issues.
As part of every project, our consultants follow a problem solving process. Drawing on 125 years of hospitality data and reports, they will provide insight into root causes, benchmark site-level performance, and deliver viable solutions to problems.
A mystery visit is often performed for projects which clearly exclude any alegations of staff theft or fraud. Our consultants can use this method to review customer service experience, sales performance, operational layouts and food and drink offerings.
Working with many senior and high-ranked managers, executives and business owners, our consultants frequently support strategic decision making. This includes data analysis, development of strategy and evidence based recommendations.
Tell us about your challenges
Complete the form at the end of this page to get a call from our experts.
Define the project
Our consultants will outline the best approach to solving your problem.
Get a quote
Receive a bespoke quote for your required project.
Set a start date
The project will commence and we'll keep you up-to-date all the way through.
Get your report
Receive a full report and debrief, including findings and recommendations.
See profits grow!
Our consultants will set a review date with you so you can evidence ROI.