Duncan Colvin compliance expert
With 35 years of industry experience, Duncan heads our national team of compliance auditors and is known as:
Excellence expert
Business coach
Strategic advisor
Auditing professional
Duncan Colvin
Head of Compliance
Duncan has a career in senior management across hotels, restaurants, contract catering and pubs. His focus now is to bring that experience to processes that will tighten controls, raise compliance standards and reduce loss. Duncan has built and advised on audit programs for national Fast-Food Chains, regional brewers and restaurant companies with national portfolios.
Excellence expert
Duncan’s specialism has seen him lead many succesful compliance projects, which bring about genuine transformation and a renewed drive for excellence.
Operational excellence
Duncan’s strategic understanding of operational excellence in hospitality has seen him equip many businesses with the necessary tools to tackle obstacles that limit growth and productivity. Through monitoring progress regularly, businesses can benchmark and improve performance, enhance efficiency, grow profit, reduce losses, tackle fraud, and cut costs.
Risk management
Duncan firmly believes that true risk management starts with knowing what is going on at the heart of your business. It’s why he always attends sites to assess procedure risks with a business’ management team. He sometimes even goes in covertly to witness any weaknesses that may be exploited. His approach ensures that all routes to fraud are explored before advising on tactics for loss control and protection.
Standard operating procedures
Effective compliance within a business starts with putting robust procedures in place. These should help to verify revenue reporting and protect from both malicious and substandard activities on site. Duncan helps operators with writing and reviewing policies and procedures, as well as with building effective audit programs that monitor and strengthen company standard operating procedures.
Duncan delivers
Audits and assessments
Duncan specialises in developing bespoke audit programs that question and reward. He engrosses himself in the processes and procedures that underpin a business before sending out his team of auditors.
Audit reporting
Analysing overall business standards, Duncan ensures that accurate site-based and business wide overview reports are delivered directly to those who need to see it, via an online audit platform dashboard.
Action management
Through the interactive action management capabilities of our software, Duncan and his team help managers address reported issues. They will coach sites on corrective actions and evaluate progress that is made.
Strategic review
Reviews led by Duncan will present data and insight on the positive changes that have been made in your business. He will also report on best practise standards and opportunities for further training.