Franchisor scores on audits: brand standards up by 20% Table of Contents The Brief: Compliance Audits for National Franchisor The Setup: Audit Scores Brand Standards Compliance The Results: Brand Compliance Rises by 20% The Future: Online Compliance Monitoring “Compliance auditing can be a hugely beneficial activity for franchise organisations for a number of reasons. An…
University Reduces Food Waste Table of Contents The Brief: Reduce waste across university estate The Setup: Inspections pinpoint weaknesses in controls The Outcomes: Training and auditing The Results: Culture of Waste tackled The Future: A stable operation ready for growth “Reducing waste should be a key mission for any food and drink operator. Proper stock…
Alton Towers Resort Gets to Grips with Stock Control Table of Contents The Brief: Stocktaking at UK Tourist Attraction The Setup: Bespoke Tailoring to the Client’s Needs The Results: Operational Data to Improve Margins The Future: Training to Further Performance Increasingly, tourist attraction operators and other leisure businesses are recognising the essential part controlled food…
Venners Help Pirate Put a Price on Unscannable Products Table of Contents Summary: An Investor-Owned Asset Valuation The Client: Pirate Music Studios The Problem: Unscannable Products Nationwide The Solution: Inventory Catalogue and Auditing Process The Future: An Ongoing Partnership “We came to Venners late and with a complicated proposition, but the team didn’t blink at…
Following two years of stocktaking by Venners at a pub company’s 40 sites around the UK, a 4.3% average increase in gross profit was seen across the estate. Venners stocktakers always work closely with customers to help them improve their overall F&B performance. Having worked with a well-known pub group for several years…
A popular hotel in Liverpool, approached Venners for stocktaking services some two years ago. Since then, the multi-award winning hotel has seen incredible improvements to its GP figures, a hugely reduced stockholding and consistent surplus figures for its stock results. Over the space of just 20 months, the Venners team helped turn around the…
A heritage visitor attraction’s catering sales were at a standstill and the trustees felt that a fresh approach was required. The attraction had been struggling to drive catering revenue for a number of years. The site housed two separate catering outlets across a large countryside estate. Venners Consultants’ first aim was to execute and complete…
Our consultancy division dedicate their time to helping customers, old and new, achieve higher profits, maintain tighter controls and provide greater protection for their business. Here is a quick snapshot of a few of our latest projects helping restaurants, bars and hotels protect their profits effectively: Restaurant’s discovery visit restores profitability levels Our…
A popular hotel in the heart of Dublin was struggling to control its retail revenue streams and contacted Venners for support. Identifying losses through covert observations Our consultants were briefed to uncover the level of lost profit caused by poor controls and to provide guidance to remedy the losses. We were confident covert…
The owner of a luxury country house hotel and conference centre near Oxford recently approached our consultancy team to ask for a comprehensive operational review of the operation. In particular they tasked us with analysing the food and beverage offers of its bar and restaurant. Our work covered everything from the customer experience journey through…
The Client: A small Scottish pub company who had historically always done their own stocktaking, internally. Our Solution More recently the company’s directors had grown dissatisfied with the internally produced results, which were a long way from their expectations. They knew they needed more accurate data and a realistic plan to achieve their business targets.…
A Birmingham city centre AA Rosette awarded restaurant recently approached our Venners Consulting division to analyse its operational performance. Using the insight provided by our food consultants, the restaurant was able to improve margins across its food offering, as well as reduce the existing margin gap. Restaurant seeks opportunities for improvement The restaurant had been…
A Birmingham city centre AA Rosette awarded restaurant recently approached our consultants to analyse its operational performance. Using the insight provided by our food consultants, the restaurant was able to improve margins across its food offering, as well as reduce the existing margin gap. Restaurant seeks opportunities for improvement The restaurant had been struggling…
A 3-star manor house hotel, whose history dates back to the 1600s, was struggling to meet its forecasted food sales profits for its AA rosette standard restaurant. Venners Consulting stepped in to help the proprietor get back on track with a projected £20K saving in the year that followed and further deliverable benefits to come.…
A café bar and restaurant situated in a prime location – adjacent to a top UK entertainment venue – was losing an estimated £50K per annum due to operational inefficiencies. Challenge The café had recently launched a new Grab & Go concept following a renovation project of £400K. The subsequent revenue figures, however,…
A major European hotel operator found that shrinkage was costing the business on average €15.5K per annum per site. Our consultants coached the management team on much needed tactics that could help to overcome these unnecessary wasted costs. Challenge The hotel operator wanted to gain better oversight of certain sites’ revenue losses. Having…
A popular nightclub near London approached Venners with the intention of reducing revenue losses across its operation. By the end of a four month consultation process the results were: An average loss reduction of £3,300 per trading day An average GP increase of 4.6% Challenge The customer had been noticing significant losses in…
Following 10 months of stocktaking, a leisure company saw an average 7.9% increase to liquor GP%, across 4 key sites. The leisure company, with whom we have worked for a number of years, utilise our stocktaking services throughout their estate to maintain profitability and operating efficiency. A number of the company’s key sites receive…
The Client: National Multi-Unit Hotel Chain Our Solution Our client, a national hotel operator, noticed unexplained fluctuations in their F&B margin reports. Understandably, they quickly started to look at the information being reported to them by their then external stocktakers with concern. The value of external stocktaking was brought into question since it was only…
We were approached by a top golf course in Scotland who have hosted a number of Open Championships. The golf club had been looking to increase profitability within the liquor side of their business. There was a concern about how accurately staff were dispensing drinks and whether that would account for the high level of…
Click We have been working with a large pub company to help them maximise their profit and operating performance. This case study uses actual data from ninety pubs, highlighting the impressive results that can be achieved through regular stocktaking and a continuous partnership. Click on the picture to download the PDF.
A prestigious hotel group reaped the benefits of commissioning Venners to manage their full UK estate’s stocktakes. Within the space of 11 months they saw a resulting £83,734 total profit increase. Improved GP percentage of 3% over the space of 11 months A significant reduction in excessive stockholding ROI of £49.5K The hotel group, which…
The Client: A small and rapidly expanding group of destination pubs with a major focus on serving high quality food to it’s loyal, widespread following. Our Solution A pub group was experiencing significant fluctuations within their weekly food margins and could not understand or identify the cause. They had recently started using a web based back of house software system which management…
Venners characterise their new consultancy service as ‘following and showing you the money.’ Respecting the skillset of employees, they point out that it’s impossible to objectively analyse your own business in the same way an external expert can, even if it were possible to replicate their cross-sector skills and experience. Venners Consultants have defined eighteen critical…
The ‘perfect’ pub, that was in fact victim of a systemic £2m fraud operation running for ten years; a frightening example to multi site operators, of the dark possibilities of fraud. Conceding there might be a slight problem or at least some lessons to be learned, owners of this managed house called in Venners to investigate.…
A reliable and trusted deputy manager who now serves as a reminder to never underestimate the sheer audacity of some people, after unnervingly walking away with £40k in cash. This saintly assistant managed to confuse administrators after erratically depositing sums of £20k and the weekly balance later in the week. Particularly late one bank…
A bit of under ringing here, the odd staff drinks there. Who would have thought that could add up to £44,700 in annualised losses? In a five hour under over observation, there was certainly great team spirit and commitment, even team members ‘helping’ after they had clocked off. Always suspicious… Noting transactions, methods of payment,…
An innocent mistake that resulted in a major scam involving nine employees, proving that no matter how robust systems are, they will be tested as people discover the weakest link. An employee accidentally transposed cash and voucher income on the cash sheet, under banking £10. Expecting a call when posted vouchers didn’t match the…
The Client: IHG is one of the world’s largest hotel companies in the world, with a broad portfolio of nine hotel brands. Our Solution Searching for ways to drive guest satisfaction at their UK Crowne Plaza hotels brand, IHG started formulating plans to introduce a new, premium quality breakfast offering which they called ‘Food For Thought’. Whilst…
The Client A popular, city centre leisure complex housing multiple entertainment facilities, including bars, restaurants and other activities. Our client approached us in the middle of rolling out a new EPoS system, procured with the intention of allowing them to carry out internal stocktakes. Our Solution However, they had no stocktaking ability or disciplines in place and…
Our Event Consultancy teams regularly do stocktaking and produce results for every bar/service point of stadiums’ and venues within an hour of closing (including some of the largest in the country). Recently, a new client’s event produced a combined stock loss and recorded wastage loss of 13.9% of total sales. Ouch!