Privacy policy

Updated: 15 January 2022

Introduction

Venners understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our Data Subjects and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

1. Information about us

Venners Limited company registered in England under company number 194871. VAT number: 358526526.

Registered address: Pinder House, 249 Upper Third Street, Milton Keynes, MK9 1DS.

Main trading address: 3 Essex House, Astra Centre, Edinburgh Way, Harlow, CM20 2BN.

2. Definitions

Personal Data

Personal data is defined by the DPPEC (Data Protection, Privacy and Electronic Communications (Amendments etc) (EU Exit)) Regulations 2019 (hereafter referred to as the “UK GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers. The personal data that we collect via https://www.venners.com/ (hereafter referred to as “our website”) is set out in section 5 below.

Data Subject (or user)

Data Subject is any living individual who is using our website and is the subject of Personal Data.

Data Controller

Data Controller means the natural or legal person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed. For the purpose of this Privacy Policy, we are a Data Controller of your Personal Data.

Data Processors (or Service Providers)

Data Processor (or Service Provider) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

Cookies

Cookies are small files stored on your device (computer or mobile device).

Usage Data

Usage Data is data collected automatically either generated by the use of our website or from the website infrastructure itself (for example, the duration of a page visit).

3. What does this notice cover?

This Privacy Information explains how we use your personal data when you use our website and how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data and the choices you have associated with that data.

We use your data to provide and improve our website service. By using our website, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policy have the same meanings as those in our Terms and Conditions, which are also accessible from https://www.venners.com.

4. What are my rights?

Venners always aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. Please note that we may ask you to verify your identity before responding to such requests.

For more information about our use of your personal data or exercising your rights as outlined above, please contact us using the details provided in section 11. Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
If you have any cause for complaint about our use of your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office.

The Right to Be Informed

If you wish to be informed about what personal data we hold about you and if you want it to be removed from our systems, please contact us.

The Right of Access

You can access, update or request deletion of your personal data.

The Right to Rectification

You have the right to have your information rectified if that information is inaccurate or incomplete.

The Right to Erasure

You have the right to request deletion of all the personal data we hold about you.

The Right to Restrict

You have the right to request that we restrict the processing of your personal information.

The Right to Data Portability

You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.

The Right to Object

You have the right to object to our processing of your personal data.

The Right to Withdraw Consent

You also have the right to withdraw your consent at any time where Venners Ltd. relied on your consent to process your personal information.

Other Rights

Rights in relation to automated decision making and profiling.

5. What data do you collect?

Personal Data

While using our website, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“personal data”). The personal data we collect may vary according to your relationship with us and may include, but is not limited to:

First name and last name
Business name
Job title
Phone number
Email address
Company name
Street address, city, county, postcode
Cookies and Usage Data

For job applications we collect:

First name and last name
Phone number
Email address
Company name
Street address, city, county, postcode
Work preferences: location, contract type
Previous work experience
Current or pending convictions or prosecutions
Work permit status
Affiliations
Notice period
Endorsements
Driving Licence status
CV and cover letter
Cookies and Usage Data

We may use your personal data to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send, or by contacting us.

Usage Data

We may also collect information on how you use and access this website (“Usage Data”). This Usage Data may include information such as your computer’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

Tracking Cookies Data

We use cookies and similar tracking technologies to track the activity on our website and we hold certain information.

Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyse our website.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

For further information about our use of cookies and the types of cookies we collect, please visit our Cookie policy.

Service Providers

We may employ third party companies and individuals to facilitate our website service (hereafter referred to as “Service Providers”). These service providers provide the website on our behalf, perform website-related services, or assist us in analysing how our website is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

To find out more about which providers we use, visit our Cookie Policy page.

Children's Privacy

Our website does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

6. How do you use my personal data?

Under the UK GDPR, we must always have a lawful basis for using personal data. This may be because the data is necessary for our performance of a contract with you, because you have consented to our use of your personal data, or because it is in our legitimate business interests to use it.

Your personal data may be used for one of the following purposes:

To provide and maintain our website
To notify you about changes to our website service
To gather analysis or valuable information so that we can improve our website
To monitor the usage of our website
To detect, prevent and address technical issues
To allow you to participate in interactive features of our website when you choose to do so
To supply our products and/or services to you. Your personal details are required in order for us to enter into a contract with you.
To personalise and tailor our products and/or services for you.
To provide and manage your account.
To provide customer support
To communicate with you. This may include responding to emails or calls from you.
To supply you with information via email, telephone, text message or post that you have opted-in to (you may unsubscribe or opt-out at any time by following the opt-out link provided with the email or post, or by contacting our Data Compliance Officer listed in section 12).
To provide you with marketing, news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about, where you have permitted us, or where we are permitted by law to do so. You will not be sent any unlawful marketing or spam and we will always work to fully protect your rights and comply with our obligations under the UK GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003. You will always have the opportunity to opt-out (you may unsubscribe or opt-out at any time by following the opt-out link provided with the email or post or by contacting our Data Compliance Officer listed in section 12).

7. How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected as set out in this Privacy Policy.

We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes and enforce our legal agreements and policies.

We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our website, or we are legally obligated to retain this data for longer periods.

8. How and where do you store or transfer my personal data?

We may store or transfer your personal data within the UK or European Economic Area (the EEA) and also outside the European Economic Area. We share your personal data with a third party who is located outside the EEA and who provide database and Client Relationship Services.

We share your data within the group of companies of which we are a part. Where this involves the transfer of personal data outside the EEA, our group ensures that personal data is protected by requiring all companies within the group to follow the same rules with respect to personal data usage. These are known as “binding corporate rules”. More information on binding corporate rules is available from the European Commission.

Your information, including personal data, may be transferred to – and maintained on – computers located outside of your county, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

9. Do you share my personal data?

We may share your personal data with other companies in our group for commercial and contractual purposes. This includes subsidiaries and our holding company and its subsidiaries.

We may sometimes contract with third parties to facilitate our website service, supply products and/or other services to you, or to assist us in monitoring and analysing how our website is used. These may include data processing, delivery, and marketing. In some cases, those third parties may require access to some or all of your personal data that we hold.

If any of your personal data is required by a third party, as described above, we will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law, as described in section 8.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

Your personal data may be used for one of the following purposes:

comply with a legal obligation
protect and defend the rights or property of Venners Ltd.
prevent or investigate possible wrongdoing in connection with the website
protect the personal safety of users of the website or the public
protect against legal liability

10. How can I access my personal data?

If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a ‘subject access request’.

All subject access requests should be made in writing and sent to the email or postal addresses shown in Part 11. To make this as easy as possible for you, a Subject Access Request Form is available for you to use. You do not have to use this form, but it is the easiest way to tell us everything we need to know to respond to your request as quickly as possible.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request promptly and, in any case, not more than one month of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

11. How long will you keep my personal data?

We will not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected as set out in this Privacy Policy.

12. How do I contact you?

To contact us about anything to do with your personal data and data protection, including to make a subject access request, please use the following details (for the attention of the Data Compliance Officer):

Email address: dco@venners.com
Telephone number: 01279 620820 (ask for the Data Compliance Officer)
Postal Address: Venners, Essex House, Astra Centre, Edinburgh Way, Harlow, CM20 2BN.

13. Changes to this privacy notice

We may change this Privacy Notice from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.

Any changes will be made available on our website www.venners.com or by request. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.