Our customer, who operates almost 25 hotels UK-wide, recently purchased a prestigious hotel and spa. Just one month after, the latest addition to their collection received an unexpected visit from the Environmental Health Officer (EHO).
In the damning report that was published, the new venue was awarded just 3 stars for their hygiene rating. With a reputation to uphold for the rest of its portfolio of top quality hotel locations, our customer understandably appealed to us for help.
Our Food Safety and Hygiene experts were sent out to visit the new hotel. As part of the regular service we were already providing for the chain, our consultants reviewed the EHO’s report and carried out a full hotel audit. From this they were able to introduce new induction manuals identifying the key food safety practices and systems the site should implement and adhere to.
Following the initial visit to the hotel and further discussions with the venue’s Managers and Directors, our consultants contacted the EHO on behalf of the customer. The hotel chain had received a notice from the EHO stating that a food hygiene rating re-evaluation would cost £125. The consultants explained the new plans in place to work out any non-conformance, in particular elaborating on bringing the hotel kitchen up to the expected brand standards.
Our consultants were able to persuade the EHO to take down the 3-star hygiene rating from the FSA website, instead amending it to “awaiting assessment”. The EHO also agreed to an acceptable time frame which would allow Venners to finalise any further food safety and hygiene work required at the venue prior to the re-assessment. The re-assessment itself was to be considered a first-time assessment, meaning that the hotel chain was also able to avoid an additional fee.
The hotel chain were delighted with the result and received their 5-star Hygiene rating at the next EHO visit.