IHG is one of the world’s largest hotel companies in the world, with a broad portfolio of nine hotel brands.
Searching for ways to drive guest satisfaction at their UK Crowne Plaza hotels brand, IHG started formulating plans to introduce a new, premium quality breakfast offering which they called ‘Food For Thought’. Whilst quality was of utmost importance, they were experiencing difficulties in maintaining the cost per cover.
The group engaged Venners’ food profit consultants to analyse their menu and buffet costs, methods and workflow at selected hotels. Venners’ subsequent report demonstrated to IHG’s senior Food & Beverage and Finance teams that by re-engineering the buffet flow, preparation efficiencies and product range, it was possible to improve the breakfast quality without increasing costs.
Following the roll-out of the new breakfast, comparable audits were conducted across the estate. These audits confirmed that the costs of sales were reduced by an average of 4%. The new menu, method and workflow were realising an average cost saving of 21 pence per cover.
“Their Menu Cost audit service was paramount in helping us accurately trial and cost our new breakfast menu and fine tune our operations. Thanks to Venners, our guests and our business win; we’ve improved the quality of our breakfast offering whilst maintaining our profit margin“
Julie Harper, F&B Planning and Development Manager (UK&I), IHG
- Client Intercontinental Hotel Group
- Type Franchised and Managed
- Services Consultancy & Training
- ROI 21 pence saving per cover
“I approached Venners to look after our pub’s food safety compliance. They immediately helped me reduce H&S paperwork with their cloud-based compliance tech and the quality of their feedback gave me more confidence in the general safety of my pubs. Their audits are thorough and the management reports I receive as a result are informative, rigorous and of a high standard. I receive a more personal and attentive service from Venners which is fairly unique, with regular audits, telephone support and face to face meetings, helping us all stay on top of our due diligence. I would highly recommend Venners compliance services to anyone who has pubs and bars.”
“Venners provide a reliable and reputable inventory and valuation service, that is second to none. They get it right first time, every time.”
“I have always found Venners to be very responsive in the face of tight deadlines, pragmatic in approach and highly knowledgeable in terms of their advice. Overall the firm represents good value for money.”
“We definitely benefitted from Venners food profit consultation. They brought operational focus and attention that delivered significant quick, and longer term, wins. However sophisticated your systems and theoretical costing’s seem to be, their analysis of what is actually happening in practice and how to improve it, is invaluable.